{"id":9627,"date":"2026-05-28T11:50:21","date_gmt":"2026-05-28T11:50:21","guid":{"rendered":"https:\/\/pa.outright.co.il\/fibonatix\/?page_id=9627"},"modified":"2026-05-28T11:50:22","modified_gmt":"2026-05-28T11:50:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/","title":{"rendered":"FIBONATIX PAYMENT FAQs"},"content":{"rendered":"\n

Got a question about Fibonatix\u2019s platform and payment solutions? Browse the Fibonatix payments FAQs and find answers to the most common payment-related questions we receive from clients.\u00a0<\/p>\n\n\n\n

Getting Started with Fibonatix<\/strong><\/h3>\n\n\n\n
Which industries does Fibonatix work with?<\/strong>

For over a decade, we have worked with various businesses from across many different industries. This experience enables us to effectively serve a broad range of misunderstood and mislabelled businesses working in a range of industries, including:CBDCannabis Related ProductsForexProp TradingOnline Dating ServicesAdult Physical GoodsPrize Competition<\/p> <\/div>

How can Fibonatix help my business grow?<\/strong>

When your systems are optimised you can focus on important, growth-generating business objectives. That\u2019s why we ensure every aspect of your\u00a0payment processing infrastructure is stable<\/a>\u00a0and dependable, while providing an easy-to-use payments dashboard that provides useful business insights and data.\u00a0Our solutions ensure smart traffic management and payment optimisation that can positively affect your business approval ratio, for example, and we also provide\u00a0personal consultation\u00a0for the payment process and action items that can improve your business\u2019s income and operations, ultimately supporting your business growth.<\/p> <\/div>

Why should I choose Fibonatix as my payment service provider?<\/strong>

We are an\u00a0FCA-regulated<\/a>, global payment service provider who genuinely cares about your business success. We believe every business deserves a real chance at succeeding, so we put our heart and soul into providing you with solutions that work.We provide\u00a0customised payment processing solutions\u00a0and support services across a wide range of industries, shaped by our unmatched payments knowledge and expertise gained from over a decade of experience. We work with your business to give you the cutting-edge payment solutions you need, while also providing you with a dedicated,\u00a0personalised support experience.\u00a0With Fibonatix, you\u2019ll find\u00a0transparency in every aspect of the payments journey, with a simple pricing structure and clear onboarding processes and timelines, and we instil a sense of confidence in your payment infrastructure, delivering a smooth payment experience both you and your customers can depend on.<\/p> <\/div>

How do I open a payment processing account?<\/strong>

Whether you want to open a processing account or an APM account, we make sure that it\u2019s as simple and efficient as possible. Opening an account depends on your business \u2013 once you have all the necessary business documents readily available, the rest of the process is on us.<\/p> <\/div>

In which countries does Fibonatix operate?<\/strong>

From a B2B point of view, we operate in UK and EEA countries, but for B2C, we support countries all over the world. In other words, we only support merchants operating in UK and EEA countries, but we can process payments from across the world.<\/p> <\/div>

Which currencies does the Fibonatix platform support?<\/strong>

Our payment solutions support over 150 currencies globally.<\/p> <\/div>

How long does the Fibonatix onboarding process take?<\/strong>

The onboarding process varies depending on various parameters, for example, the type of merchant you are and your business model, your industry, the complexity of your business, etc. On average, however, onboarding with us takes up to 5 days for low-risk businesses and up to 21 days for high-risk businesses.<\/p> <\/div>

What is Fibonatix\u2019s pricing model?<\/strong>

Our pricing varies depending on several factors, including your business type, risk level, business maturity, target markets, etc. For further information, please reach us directly through our\u00a0Contact Us<\/a>\u00a0page. Our team will get back to you promptly!<\/p> <\/div>

<\/strong>

<\/p> <\/div> <\/div>\n\n\n\n

Your Fibonatix Account<\/strong><\/h3>\n\n\n\n
I need to issue a refund to a customer, what do I do?<\/strong>

You can easily refund a payment to a customer anytime through the Fibonatix payment gateway. Once you\u2019ve onboarded with us, you\u2019ll receive all the necessary information you need on how to issue refunds, which is available in the Welcome Kit that we send to each new client upon onboarding.<\/p> <\/div>

How many users can the Fibonatix dashboard support?<\/strong>

There is no limit to the number of users that can access the Fibonatix dashboard. This means that any and every member of your team can access and use your company\u2019s Fibonatix dashboard to manage your payments and processes, hassle-free!<\/p> <\/div>

Where can I view my payments and transactions?<\/strong>

All your payment data is displayed in a user-friendly account dashboard that is simple to navigate. Existing clients can\u00a0log in<\/a>\u00a0to their accounts to view their payments and transactional data.<\/p> <\/div>

How do I add Fibonatix to my website?<\/strong>

You can easily integrate the Fibonatix payment gateway with your eCommerce website or online store, including Wix, U Commerce and Magneto sites, or your CRM system, using our payment gateway API. If you\u2019re a developer, you can view our payment gateway API documentation here.<\/p> <\/div>

What kind of payment reporting can I receive?<\/strong>

Payment reports are provided to you on a regular basis, depending on your payment activity frequency, and most of the reports can be generated directly from our transaction dashboard system.You also receive a regular financial statement which lists all the processing data of the previous cycle, including your business\u2019 turnover, chargebacks, refunds and fees.\u201cApproval Ratio\u201d reports are also provided, which include a statistical breakdown of all your transactions for each calendar month, including the percentage of successful transactions in relation to rejected transactions, conclusions and steps you can take to grow your business.<\/p> <\/div> <\/div>\n\n\n\n

Collaborating with Fibonatix<\/h3>\n\n\n\n
How can I contact Fibonatix?<\/strong>

We\u2019re always here for you and ready to help with your payments!You can reach us directly through our\u00a0Contact Us<\/a>\u00a0page. Our team will get back to you promptly!<\/p> <\/div>

Does Fibonatix have a referral programme?<\/strong>

You can refer clients and business associates to Fibonatix for any of their online payment needs by becoming a Fibonatix Introducer.Once you\u2019ve made the initial introduction, we\u2019ll ensure that the clients you refer to us are well looked after and receive the perfect payment solution for their individual business needs.<\/p> <\/div>

What additional value-adds can I expect from Fibonatix?<\/strong>

Leveraging our vast payments experience, we\u2019ve created a Resource Center to share some of our insights and help our clients better understand the world of payments.\u00a0The\u00a0Fibonatix Resource Center<\/a>\u00a0has a variety of informative and educational content about payments, like\u00a0blog posts,\u00a0webinars, and\u00a0podcast recordings. It\u2019s your opportunity to tap into our knowledge base on payment solutions, eCommerce trends, industry news, and the latest events and developments in FinTech. Additionally, we\u2019ve created a\u00a0Payments Glossary page<\/a>\u00a0for popular payment terms and their definitions.Alongside our easily accessible knowledge base, we also offer personal client support. We are a team of humans who care about your business success, and we pride ourselves on our personalised, relationship-focused approach to client support.<\/p> <\/div> <\/div>\n\n\n\n

Fibonatix Risk Management<\/h3>\n\n\n\n
What is the dispute process and how can Fibonatix help me with a dispute?<\/strong>

The \u201cdispute process\u201d refers to the set timeframe a merchant has to reply to, or contest, a cardholder\u2019s chargeback or claim. This involves presenting a case file that includes relevant documents. A merchant usually has 10-15 days from the time they\u2019re notified about the chargeback to present their case and supporting documents.Our expert Dispute team is here to support you through the entire dispute process, with expert guidance and tips on how to prepare your dispute file correctly to increase the chances of a successful dispute.<\/p> <\/div>

How do I monitor the dispute process?<\/strong>

With us, the dispute process is quick and easy and is done from our automated dispute console, located on your account dashboard. The dispute order can be done with the click of a button from the console and the order status can be monitored from there, too, as you upload your documents, submit then for review, and get your dispute successfully submitted. Any problems with your dispute claim are communicated with you via email.<\/p> <\/div>

How can Fibonatix\u2019s risk management solutions help my business?<\/strong>

We have a large team of payments risk management and compliance experts who advise our clients on risk monitoring and mitigation, chargeback reduction, regulatory requirements and global payments rules.From the onboarding stage through to ongoing monitoring, we help you manage risks effectively, bolster compliance and prevent financial and reputational damage.<\/p> <\/div> <\/div>\n\n\n\n

Payment Security with Fibonatix<\/h3>\n\n\n\n
Are my customers\u2019 private details safe with Fibonatix?<\/strong>

Fibonatix follows the accepted industry standards for data protection to protect the personal, identifiable information submitted to our system, both during transmission and once we receive it.\u00a0You can read our\u00a0Privacy Policy<\/a>\u00a0to get full details of our commitment to keeping your customers\u2019 data safe and protected.<\/p> <\/div>

Is Fibonatix PCI compliant?<\/strong>

Yes! We make sure we meet all of our payment compliance requirements and operate to the most stringent data protection standards. Therefore, Fibonatix is a PCI-DSS Level 1 compliant payment services provider.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"

Got a question about Fibonatix\u2019s platform and payment solutions? Browse the Fibonatix payments FAQs and find answers to the most common payment-related questions we receive from clients.\u00a0 Getting Started with Fibonatix Your Fibonatix Account Collaborating with Fibonatix Fibonatix Risk Management Payment Security with Fibonatix<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-solutions-child.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9627","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFIBONATIX PAYMENT FAQs - Fibonatix<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FIBONATIX PAYMENT FAQs - Fibonatix\" \/>\n<meta property=\"og:description\" content=\"Got a question about Fibonatix\u2019s platform and payment solutions? 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In other words, we only support merchants operating in UK and EEA countries, but we can process payments from across the world.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968409219\",\"position\":6,\"url\":\"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968409219\",\"name\":\"Which currencies does the Fibonatix platform support?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Our payment solutions support over 150 currencies globally.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968422597\",\"position\":7,\"url\":\"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968422597\",\"name\":\"How long does the Fibonatix onboarding process take?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The onboarding process varies depending on various parameters, for example, the type of merchant you are and your business model, your industry, the complexity of your business, etc. On average, however, onboarding with us takes up to 5 days for low-risk businesses and up to 21 days for high-risk businesses.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968437190\",\"position\":8,\"url\":\"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968437190\",\"name\":\"What is Fibonatix\u2019s pricing model?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Our pricing varies depending on several factors, including your business type, risk level, business maturity, target markets, etc. For further information, please reach us directly through our\u00a0<a href=\\\"https:\/\/www.fibonatix.com\/contact+us\/\\\">Contact Us<\/a>\u00a0page. Our team will get back to you promptly!\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968591875\",\"position\":10,\"url\":\"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968591875\",\"name\":\"I need to issue a refund to a customer, what do I do?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can easily refund a payment to a customer anytime through the Fibonatix payment gateway. Once you\u2019ve onboarded with us, you\u2019ll receive all the necessary information you need on how to issue refunds, which is available in the Welcome Kit that we send to each new client upon onboarding.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968602146\",\"position\":11,\"url\":\"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968602146\",\"name\":\"How many users can the Fibonatix dashboard support?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"There is no limit to the number of users that can access the Fibonatix dashboard. This means that any and every member of your team can access and use your company\u2019s Fibonatix dashboard to manage your payments and processes, hassle-free!\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968614643\",\"position\":12,\"url\":\"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968614643\",\"name\":\"Where can I view my payments and transactions?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"All your payment data is displayed in a user-friendly account dashboard that is simple to navigate. Existing clients can\u00a0<a href=\\\"https:\/\/paragon.online\/login\\\">log in<\/a>\u00a0to their accounts to view their payments and transactional data.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968632671\",\"position\":13,\"url\":\"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968632671\",\"name\":\"How do I add Fibonatix to my website?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can easily integrate the Fibonatix payment gateway with your eCommerce website or online store, including Wix, U Commerce and Magneto sites, or your CRM system, using our payment gateway API. If you\u2019re a developer, you can view our payment gateway API documentation here.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968645945\",\"position\":14,\"url\":\"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968645945\",\"name\":\"What kind of payment reporting can I receive?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Payment reports are provided to you on a regular basis, depending on your payment activity frequency, and most of the reports can be generated directly from our transaction dashboard system.<br\/>You also receive a regular financial statement which lists all the processing data of the previous cycle, including your business\u2019 turnover, chargebacks, refunds and fees.<br\/>\u201cApproval Ratio\u201d reports are also provided, which include a statistical breakdown of all your transactions for each calendar month, including the percentage of successful transactions in relation to rejected transactions, conclusions and steps you can take to grow your business.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968756388\",\"position\":15,\"url\":\"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968756388\",\"name\":\"How can I contact Fibonatix?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We\u2019re always here for you and ready to help with your payments!<br\/><br\/>You can reach us directly through our\u00a0<a href=\\\"https:\/\/www.fibonatix.com\/contact-us\/\\\">Contact Us<\/a>\u00a0page. 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The dispute order can be done with the click of a button from the console and the order status can be monitored from there, too, as you upload your documents, submit then for review, and get your dispute successfully submitted. 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That\u2019s why we ensure every aspect of your\u00a0<a href=\"https:\/\/www.fibonatix.com\/solutions\/\">payment processing infrastructure is stable<\/a>\u00a0and dependable, while providing an easy-to-use payments dashboard that provides useful business insights and data.\u00a0<br\/><br\/>Our solutions ensure smart traffic management and payment optimisation that can positively affect your business approval ratio, for example, and we also provide\u00a0personal consultation\u00a0for the payment process and action items that can improve your business\u2019s income and operations, ultimately supporting your business growth.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968307665","position":3,"url":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968307665","name":"Why should I choose Fibonatix as my payment service provider?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"We are an\u00a0<a href=\"https:\/\/www.fca.org.uk\/\">FCA-regulated<\/a>, global payment service provider who genuinely cares about your business success. We believe every business deserves a real chance at succeeding, so we put our heart and soul into providing you with solutions that work.<br\/>We provide\u00a0customised payment processing solutions\u00a0and support services across a wide range of industries, shaped by our unmatched payments knowledge and expertise gained from over a decade of experience. We work with your business to give you the cutting-edge payment solutions you need, while also providing you with a dedicated,\u00a0personalised support experience.\u00a0<br\/><br\/>With Fibonatix, you\u2019ll find\u00a0transparency in every aspect of the payments journey, with a simple pricing structure and clear onboarding processes and timelines, and we instil a sense of confidence in your payment infrastructure, delivering a smooth payment experience both you and your customers can depend on.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968344822","position":4,"url":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968344822","name":"How do I open a payment processing account?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Whether you want to open a processing account or an APM account, we make sure that it\u2019s as simple and efficient as possible. Opening an account depends on your business \u2013 once you have all the necessary business documents readily available, the rest of the process is on us.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968365432","position":5,"url":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968365432","name":"In which countries does Fibonatix operate?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"From a B2B point of view, we operate in UK and EEA countries, but for B2C, we support countries all over the world. 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Once you\u2019ve onboarded with us, you\u2019ll receive all the necessary information you need on how to issue refunds, which is available in the Welcome Kit that we send to each new client upon onboarding.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968602146","position":11,"url":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968602146","name":"How many users can the Fibonatix dashboard support?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"There is no limit to the number of users that can access the Fibonatix dashboard. This means that any and every member of your team can access and use your company\u2019s Fibonatix dashboard to manage your payments and processes, hassle-free!","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968614643","position":12,"url":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968614643","name":"Where can I view my payments and transactions?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"All your payment data is displayed in a user-friendly account dashboard that is simple to navigate. Existing clients can\u00a0<a href=\"https:\/\/paragon.online\/login\">log in<\/a>\u00a0to their accounts to view their payments and transactional data.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968632671","position":13,"url":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968632671","name":"How do I add Fibonatix to my website?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can easily integrate the Fibonatix payment gateway with your eCommerce website or online store, including Wix, U Commerce and Magneto sites, or your CRM system, using our payment gateway API. If you\u2019re a developer, you can view our payment gateway API documentation here.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968645945","position":14,"url":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968645945","name":"What kind of payment reporting can I receive?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Payment reports are provided to you on a regular basis, depending on your payment activity frequency, and most of the reports can be generated directly from our transaction dashboard system.<br\/>You also receive a regular financial statement which lists all the processing data of the previous cycle, including your business\u2019 turnover, chargebacks, refunds and fees.<br\/>\u201cApproval Ratio\u201d reports are also provided, which include a statistical breakdown of all your transactions for each calendar month, including the percentage of successful transactions in relation to rejected transactions, conclusions and steps you can take to grow your business.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968756388","position":15,"url":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968756388","name":"How can I contact Fibonatix?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"We\u2019re always here for you and ready to help with your payments!<br\/><br\/>You can reach us directly through our\u00a0<a href=\"https:\/\/www.fibonatix.com\/contact-us\/\">Contact Us<\/a>\u00a0page. Our team will get back to you promptly!","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968770780","position":16,"url":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968770780","name":"Does Fibonatix have a referral programme?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can refer clients and business associates to Fibonatix for any of their online payment needs by becoming a Fibonatix Introducer.<br\/>Once you\u2019ve made the initial introduction, we\u2019ll ensure that the clients you refer to us are well looked after and receive the perfect payment solution for their individual business needs.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968797011","position":17,"url":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968797011","name":"What additional value-adds can I expect from Fibonatix?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Leveraging our vast payments experience, we\u2019ve created a Resource Center to share some of our insights and help our clients better understand the world of payments.\u00a0<br\/>The\u00a0<a href=\"https:\/\/www.fibonatix.com\/resources\">Fibonatix Resource Center<\/a>\u00a0has a variety of informative and educational content about payments, like\u00a0blog posts,\u00a0webinars, and\u00a0podcast recordings. It\u2019s your opportunity to tap into our knowledge base on payment solutions, eCommerce trends, industry news, and the latest events and developments in FinTech. Additionally, we\u2019ve created a\u00a0<a href=\"https:\/\/www.fibonatix.com\/glossary\/\">Payments Glossary page<\/a>\u00a0for popular payment terms and their definitions.<br\/>Alongside our easily accessible knowledge base, we also offer personal client support. We are a team of humans who care about your business success, and we pride ourselves on our personalised, relationship-focused approach to client support.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968900502","position":18,"url":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968900502","name":"What is the dispute process and how can Fibonatix help me with a dispute?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"The \u201cdispute process\u201d refers to the set timeframe a merchant has to reply to, or contest, a cardholder\u2019s chargeback or claim. This involves presenting a case file that includes relevant documents. A merchant usually has 10-15 days from the time they\u2019re notified about the chargeback to present their case and supporting documents.<br\/>Our expert Dispute team is here to support you through the entire dispute process, with expert guidance and tips on how to prepare your dispute file correctly to increase the chances of a successful dispute.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968913265","position":19,"url":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968913265","name":"How do I monitor the dispute process?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"With us, the dispute process is quick and easy and is done from our automated dispute console, located on your account dashboard. The dispute order can be done with the click of a button from the console and the order status can be monitored from there, too, as you upload your documents, submit then for review, and get your dispute successfully submitted. Any problems with your dispute claim are communicated with you via email.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968925564","position":20,"url":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968925564","name":"How can Fibonatix\u2019s risk management solutions help my business?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"We have a large team of payments risk management and compliance experts who advise our clients on risk monitoring and mitigation, chargeback reduction, regulatory requirements and global payments rules.<br\/>From the onboarding stage through to ongoing monitoring, we help you manage risks effectively, bolster compliance and prevent financial and reputational damage.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968957386","position":21,"url":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968957386","name":"Are my customers\u2019 private details safe with Fibonatix?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Fibonatix follows the accepted industry standards for data protection to protect the personal, identifiable information submitted to our system, both during transmission and once we receive it.\u00a0<br\/><br\/>You can read our\u00a0<a href=\"https:\/\/www.fibonatix.com\/privacy-policy\/\">Privacy Policy<\/a>\u00a0to get full details of our commitment to keeping your customers\u2019 data safe and protected.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968969005","position":22,"url":"https:\/\/pa.outright.co.il\/fibonatix\/faq\/#faq-question-1779968969005","name":"Is Fibonatix PCI compliant?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes! We make sure we meet all of our payment compliance requirements and operate to the most stringent data protection standards. Therefore, Fibonatix is a PCI-DSS Level 1 compliant payment services provider.","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/pa.outright.co.il\/fibonatix\/wp-json\/wp\/v2\/pages\/9627","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pa.outright.co.il\/fibonatix\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pa.outright.co.il\/fibonatix\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pa.outright.co.il\/fibonatix\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/pa.outright.co.il\/fibonatix\/wp-json\/wp\/v2\/comments?post=9627"}],"version-history":[{"count":1,"href":"https:\/\/pa.outright.co.il\/fibonatix\/wp-json\/wp\/v2\/pages\/9627\/revisions"}],"predecessor-version":[{"id":9628,"href":"https:\/\/pa.outright.co.il\/fibonatix\/wp-json\/wp\/v2\/pages\/9627\/revisions\/9628"}],"wp:attachment":[{"href":"https:\/\/pa.outright.co.il\/fibonatix\/wp-json\/wp\/v2\/media?parent=9627"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}